Satisfaction Guarantee

What is the Satisfaction Guarantee?

The Satisfaction Guarantee is a policy document template for real estate photographers, 3D tour creators, and reality-capture professionals that defines the terms under which a client may file a post-delivery complaint. It establishes eligibility conditions, a 7-day claim window, three provider-selected remediation paths (re-edit, partial reshoot, or service credit), explicit exclusions, and a no-monetary-refund position — all scoped to a named client and a specific property address.

When should you use this form?

The Satisfaction Guarantee is appropriate whenever a photographer or 3D tour provider delivers media, virtual tour files, or post-production assets to a real estate client and wants a written policy governing post-delivery complaints. It is especially useful before high-volume listing seasons, when onboarding new agent clients, or any time a provider wants to replace informal revision negotiations with a structured, time-limited remediation process.

What's included in this template?

• Acceptance and scope clause tied to a named client and property address
• Satisfaction claim eligibility conditions including full payment and 7-day written notice requirement
• Three remediation options: additional edit round, partial reshoot, or service credit
• Exclusions covering staging issues, weather, MLS compression artifacts, and preference changes
• Step-by-step claim submission procedure with email notice requirements
• No-refund policy with chargeback forfeiture clause
• Limitation of liability provision capping provider exposure
• Governing law, dispute resolution, and entire agreement sections

How do I fill out this form?

1. Open the form at forms.wgan.info. Navigate to forms.wgan.info and locate the Satisfaction Guarantee template under the Real Estate Photography or Policy Documents category, then click to open the online form.
2. Enter your business and client details. Fill in your photography business name, the client's name, and the specific property address so the guarantee is scoped to that exact engagement.
3. Configure claim window and remediation terms. Set your preferred claim window in calendar days (e.g., 7), specify turnaround times for re-edits or reshoots, and enter the service-credit percentage for Option C.
4. Review all policy sections before finalizing. Read through the eligibility conditions, exclusions, and no-refund clause to confirm the configured values match your standard business terms before submitting.
5. Submit the form and download the document. Click the submit button to generate the completed Satisfaction Guarantee, then download the finished document as a PDF or the available file format.
6. Deliver the policy alongside your media files. Send or attach the downloaded Satisfaction Guarantee to the client at the time of final media delivery so acceptance terms are established upon file receipt.

Preview

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Table of contents

1. Acceptance and Scope
2. Satisfaction Claim Eligibility
3. Remediation Options
4. Exclusions
5. Procedure for Submitting a Claim
6. Limitation of Liability
7. No Refund Policy
8. Governing Law and Dispute Resolution
9. Entire Agreement
10. Effective Date

What's included

• Clear 7-day (configurable) post-delivery claim window
• Three structured remediation options: edit round, partial reshoot, or credit
• Specific eligibility criteria to protect against frivolous claims
• Step-by-step written claim submission procedure
• Explicit exclusions covering weather, staging, and platform issues
• No-refund policy with chargeback forfeiture clause
• Liability cap tied to the base service fee
• Governing law and binding arbitration clause