Service Level Agreement — WGAN 2026 form template.
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The Service Level Agreement is a WGAN 2026 master template designed for real estate photographers, 3D tour creators, and reality-capture professionals who serve recurring clients such as brokerages, builders, and property managers. It defines measurable performance commitments — delivery windows, hosted tour uptime, re-shoot eligibility, and support response times — along with credit remedies for missed targets. The SLA operates as an amendment to an underlying photography services contract, not as a standalone agreement.
The Service Level Agreement is appropriate when a photographer has an ongoing relationship with a high-volume client — a brokerage, homebuilder, or property management company — that requires documented turnaround guarantees and quality metrics. Use it alongside a Long-Form Real Estate Photography Contract (WGAN-2026-FORM-REC-003) or a master Photography Services Agreement when the client needs defined remedies for late delivery, tour downtime, or unresolved quality complaints.
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IMPORTANT — NOT LEGAL ADVICE
We Get Around Network (WGAN) is not a law firm and does not provide legal advice. This document is a sample template provided as a thought-starter for WGAN members and the broader 3D tour and real-estate-photography community. You should consult a licensed attorney in your jurisdiction before signing, modifying, or relying on this agreement for any commercial purpose.
SERVICE LEVEL AGREEMENT
Photography & 3D-tour service levels for recurring clients
2026 Master Template · U.S. General — adapt to your state
WHEN TO USE THIS FORM
Use this SLA alongside a Long-Form Real Estate Photography Contract (WGAN-2026-FORM-REC-003) or master Photography Services Agreement (PLA-001) for recurring clients — brokerages, builders, property managers — where defined turnaround, availability, and quality metrics matter. The SLA does not stand alone; it amends an underlying agreement.
This Service Level Agreement (this “SLA”) is entered into and effective as of [EFFECTIVE DATE] by and between [PHOTOGRAPHER LEGAL NAME] (the “Photographer”) and [CLIENT LEGAL NAME] (the “Client”). This SLA amends and supplements the [UNDERLYING AGREEMENT REFERENCE] (the “Underlying Agreement”).
1.1 Definitions:
Metric
Target
Credit on Miss
Delivery Window — standard
≤ 48 hours from capture
10% of Service-Order fee
Delivery Window — rush (if elected)
Same business day
25% of Service-Order fee
Re-shoot at no charge
Within 14 days of delivery on quality complaint
—
Hosted Tour Uptime
≥ 99% (30-day rolling)
…
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